Planet Fitness Introduce
Welcome to Planet Fitness, a gym designed to be a "Judgment Free Zone" for residents of Holly Springs and the greater North Carolina region. Our mission is to provide a welcoming and inclusive environment where everyone, regardless of their fitness level, can feel comfortable working out. We believe that fitness should be accessible and enjoyable, which is why our facility is equipped with a wide range of state-of-the-art equipment and a variety of services to help you on your journey. More than just a place to lift weights, we are a community dedicated to a positive and supportive atmosphere. We strive to be the gym that makes you feel confident and empowered, not intimidated or self-conscious. Our goal is to make fitness a simple and rewarding part of your life, offering an environment that is clean, friendly, and always ready to help you thrive.
Our gym is conveniently located at 309 Matthews Dr, Holly Springs, NC 27539, USA, making it an ideal spot for those living in or commuting through the area. We are committed to ensuring our facility is accessible to everyone in the community. To that end, we have a **wheelchair-accessible entrance**, a **wheelchair-accessible parking lot**, and a **wheelchair-accessible restroom**. Our location provides easy access and a hassle-free parking experience, so you can focus on your workout from the moment you arrive.
Planet Fitness offers a wide variety of services designed to enhance your fitness experience. Our membership options provide flexibility and exclusive benefits.
- **PF App Workouts**: Access a variety of workouts directly from our app, perfect for guidance and inspiration.
- **Unlimited Access to Home Club**: Our basic membership offers unlimited use of our Holly Springs location.
- **Use of Any Planet Fitness Worldwide**: Our premium membership allows you to visit any Planet Fitness location.
- **Bring a Guest Anytime**: A premium perk that lets you share your fitness journey with a friend.
- **Use of Massage Chairs**: Relax and recover with our comfortable massage chairs.
- **Use of HydroMassage™**: Experience a soothing water massage for muscle relief.
- **50% Off Select Drinks**: Enjoy a refreshing beverage at half price.
- **Spa**: We offer a dedicated spa area for relaxation and recovery.
- **Tanning Salon**: Our facility includes tanning services for our members.
- **Partner Rewards & Discounts**: Exclusive perks and discounts from partner businesses.
Our gym is equipped with features and amenities to ensure a comfortable and convenient experience for all members.
- **Wi-Fi**: Free Wi-Fi is available throughout the gym.
- **Restroom** and **Shower** facilities are clean and available for member use.
- **Membership Required**: We operate on a membership-based system to ensure a dedicated community.
- **Payments**: We accept **credit cards**, **debit cards**, and **NFC mobile payments** for your convenience.
- **Wheelchair-accessible entrance**, **parking lot**, and **restroom** for inclusive access.
For more information, feel free to visit us or get in touch. We are always happy to answer any questions you may have and help you find the right membership for your needs.
Address: 309 Matthews Dr, Holly Springs, NC 27539, USA
Phone: (919) 276-5344
Choosing a gym can be a significant decision, and while we strive for a positive experience for everyone, we acknowledge that every individual's experience can vary. While one reviewer expressed disappointment with specific staff interactions and inconsistent policy enforcement, it is important to note that these instances do not represent our company-wide commitment to providing a welcoming atmosphere. The reviews highlight a great concern about staff demeanor and a feeling of being inconvenienced, which is in direct conflict with our core value of being a "Judgment Free Zone." We take all feedback seriously and use it to improve our service, ensuring that every member feels respected and welcome.
On the other hand, a vast number of members love the brand's core offerings. Planet Fitness is known for its **low-cost membership**, **24/7 access at many locations**, and a **non-intimidating environment**. Our premium membership offers significant value with perks like bringing a guest, unlimited use of our global locations, and access to our spa amenities, including **massage chairs** and **HydroMassage™**. These benefits are designed to provide a comprehensive wellness experience beyond just a workout. We are committed to continuously improving the member experience and ensuring our staff embodies the positive, welcoming energy that our members deserve. Our goal is to create a community where everyone feels comfortable and supported, and we are dedicated to making every interaction a positive one.
Planet Fitness Services
Gym
- Perks: Partner Rewards & Discounts
Available with both Classic and PF Black Card® Memberships
- PF App Workouts
Available with both Classic and PF Black Card® Memberships
- Free WiFi
Available with both Classic and PF Black Card® Memberships
- Unlimited Access to Home Club
Available with both Classic and PF Black Card® Memberships
- Use of Any Planet Fitness Worldwide
Available with PF Black Card® Membership
- PF+ Exclusive App Workouts
Available with PF Black Card® Membership
- Premium Perks: Partner Rewards & Discounts
Available with PF Black Card® Membership
- Bring a Guest Anytime
Available with PF Black Card® Membership
- Use of Massage Chairs
Available with PF Black Card® Membership
- Use of HydroMassage™
Available with PF Black Card® Membership
- 50% Off Select Drinks
Available with PF Black Card® Membership
Planet Fitness Details
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
Amenities
- Restroom
- Wi-Fi
Atmosphere
- Shower
Planning
- Membership required
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Planet Fitness Photos










Planet Fitness Location
Planet Fitness
309 Matthews Dr, Holly Springs, NC 27539, USA
Planet Fitness Reviews
cleanmachinesequipmentfeemanagementnumberweightsparkingmassageemployees
★ 5★ 4★ 3★ 2★ 1I usually love PF, but this location isn’t it. The front desk staff here has the worst energy I’ve ever experienced at a gym. Every time I walk in, they look like they absolutely hate their jobs and can’t wait for the day to be over. When they do speak to you, it’s in a low murmur that’s barely audible like they can’t be bothered to actually interact with members. It comes off as dismissive and just plain disrespectful. A gym should feel welcoming, not like you’re inconveniencing the people who work there. On top of that, the manager came up to me and my friends while we were working out and told us we had to get off the floor because we had open toed shoes on. I’ve been coming here in slides every single time with zero issues or comments from staff, so it caught me completely off guard. He also said it with a smile, which honestly made the whole thing feel even more condescending. My friends were pretty upset but I kept it cool. I even gave the dude a fist bump and said, “Thanks for being cool about it” even though the interaction didn’t feel cool at all. Not a big deal, but as I was heading to the locker room to grab my things and leave without any conflict, he stopped me just to say, “Hey, the exit is actually that way.” Totally unnecessary, especially since I was clearly on my way out. The whole thing felt like a weird power trip, and I’ve genuinely never experienced anything like it at any other PF location.
August 14 · [M]Poor poor poor interaction with staff(??). No PF shirts, but were unloading equipment, blocking traffic, yelling at people in the parking lot. "Management", for lack of a better term, found it all amusing and just walked inside while this guy pointed at him and said hes the big boss.Great job all around.
September 19 · Greg EiswirthClean and lots of equipment. Staff is nice too! Easy straight forward sign up. Very reasonable pricing. Avoid peak times for better access to weights. Tons of cardio equipment never gets full. This is a great place for novice and intermediate fitness enthusiasts. If you are an intense gym rat (I am) this place might be a challenge.
July 03 · rich kiserThis gym is terrible. It’s always dirty, and they just let people sit on the equipment for hours. The manager doesn’t do anything at all. I know one of the workers there, and I’ve heard she goes downtown to bars with her employees. That does not sound like a good manager to me. And if that’s not enough, she went to the beach with all of them for a week. FIRE THIS MANGER!!! It’s unacceptable. She needs to learn how to run a gym.
May 28 · Dan HellerPlanet Fitness has been a huge letdown. Their billing is a mess, they make you add two backup accounts, but if the first one fails, they don’t even bother trying the second. Instead, they hit you with late fees. When I tried reaching out, I kept getting different answers every time, if I even got a response at all.I finally canceled my membership and paid a $70 fee to be done with it. But somehow, they still kept trying to charge me for the next month and even added extra fees on top of that.The worst part? The customer service. I called the Holly Springs location, calmly explained the situation, and the person on the phone just kept cutting me off. Then they hung up on me.Honestly, it’s clear they care more about money than their members. Wouldn’t recommend this place to anyone.
March 24 · Lama wafa
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