Planet Fitness Introduce
In a city as fast-paced and diverse as New York, finding a gym that is truly welcoming to everyone, regardless of their fitness level or experience, is essential. Planet Fitness in East Harlem, located at 520 E 117th St, has earned a reputation for being just that: a "Judgment Free Zone" where New Yorkers can pursue their health goals in a comfortable and supportive environment. This particular location is often hailed as the "Best Planet fitness in Manhattan" by its patrons, a testament to its commitment to cleanliness, excellent customer service, and a wide array of equipment. The gym’s philosophy is built on creating an atmosphere where you don't have to worry about feeling intimidated or judged, which is a significant relief in a city that can often feel overwhelming. Whether you're a first-time gym goer or a seasoned veteran, you'll find a space here where you can work out at your own pace and feel right at home. The general manager and staff are noted for being "amazing," "helpful," and "gracious," reinforcing the gym's focus on a positive and welcoming experience for all.
The sense of community and safety at this Planet Fitness location is particularly strong, as highlighted by a customer who dropped off their teen son for a summer program. The customer felt "so welcomed and comfortable" leaving their child, praising the general manager for being "AMAZING." This kind of exceptional customer service transforms the gym from a simple workout space into a safe and supportive environment for the entire family. It’s a place where staff members not only assist with equipment but also foster a positive culture that makes people "want to show up." This is a crucial distinction in the fitness world; a gym's atmosphere can be a deciding factor in whether or not someone sticks to their routine. The positive feedback from customers who miss the gym after moving away speaks volumes about the lasting impression it makes. The combination of a friendly staff, a clean facility, and a non-intimidating environment makes this specific Planet Fitness a highly recommended destination for anyone in the New York area.
Located at 520 E 117th St, New York, NY 10035, this Planet Fitness is a convenient and accessible option for residents of East Harlem and beyond. Its location is a major benefit, as one reviewer noted, being "next to Burlington, Marshall's and Costco." This makes it easy to incorporate a workout into your daily errands, saving you valuable time in a city where every minute counts. The gym's commitment to accessibility is also a key feature. It provides a wheelchair accessible entrance, wheelchair accessible parking lot, and a wheelchair accessible restroom, ensuring that individuals with mobility challenges can navigate the facility with ease. The ease of access, combined with a central location, makes this gym a practical and appealing choice for a wide range of New Yorkers looking for a convenient and inclusive place to exercise. The gym's location is a true community hub, offering not only a place to train but also a centralized point for other essential services.
Planet Fitness is known for providing a wide array of services and amenities that cater to a variety of fitness goals, all designed to make your workout experience as enjoyable and effective as possible. The gym offers different membership tiers to fit your needs, with both the Classic and PF Black Card options providing a range of benefits. The extensive collection of machines and free weights ensures that members rarely have to wait, even during peak hours. As one reviewer confirmed, the gym "has a lot of machines" and is "really a big place," which is a significant advantage in a city where space is at a premium. The services and perks are carefully designed to add value beyond the standard workout equipment.
- Free WiFi: Stay connected while you work out with free Wi-Fi, which is a great perk for those who stream music, podcasts, or follow online workout routines.
- PF App Workouts: Access a library of on-demand workouts and tutorials through the Planet Fitness app, providing you with guidance and motivation whether you're at the gym or at home.
- Unlimited Access to Home Club: With a Classic membership, you get unlimited access to your home club, allowing you to work out whenever you want during open hours.
- Use of Any Planet Fitness Worldwide: The PF Black Card membership allows you to use any Planet Fitness location around the globe, which is a major benefit for frequent travelers or those who live between different areas.
- PF+ Exclusive App Workouts: Black Card members get access to a premium library of workouts and programs within the app, providing even more fitness content and support.
In addition to its services, Planet Fitness stands out with a number of key features and perks, particularly for its PF Black Card members. These highlights are designed to provide a more holistic wellness experience, extending beyond just the gym floor.
- Bring a Guest Anytime: Black Card members can bring a guest with them for free on every visit, making it easy to work out with a friend or family member.
- Use of Massage Chairs & HydroMassage™: These amenities provide a relaxing and restorative experience after a tough workout, helping with muscle recovery and stress relief. The HydroMassage™ beds use waves of heated water for a personalized massage.
- 50% Off Select Drinks: Black Card members enjoy discounts on drinks at the gym, making it easy to stay hydrated and refreshed.
- Perks: Partner Rewards & Discounts: Both membership types offer access to exclusive discounts and rewards from various partner brands, adding more value to your membership.
- Cleanliness and Organization: As a customer review noted, the gym is always "clean and it has a lot of machines." The spacious and well-maintained environment is a key highlight that contributes to a positive workout experience.
For more information or to inquire about memberships, you can contact the gym directly at the following:
Address: 520 E 117th St, New York, NY 10035, USA
Phone: (212) 894-4710
When considering a gym in New York, what is truly worth choosing about this specific Planet Fitness is its combination of exceptional customer service, a clean and spacious environment, and a commitment to making fitness accessible to everyone. The review from a customer who praised the general manager for making her feel "welcomed and comfortable" is a powerful testament to the gym’s positive culture. This isn't just a place with machines; it's a place where you feel safe and supported. For New Yorkers who are looking for an affordable and non-intimidating place to work out, the "Judgment Free Zone" philosophy is a major selling point. The availability of numerous machines ensures you won't have to wait, and the exclusive perks like massage chairs and the ability to bring a guest make the membership an even better value. It’s a gym that understands the needs of a diverse, fast-paced city and provides a reliable, clean, and friendly space for its residents to prioritize their health. Whether you're a student, a parent, or a working professional, this Planet Fitness location offers a practical and positive solution for your fitness journey, right in the heart of East Harlem.
Planet Fitness Services
Gym
- Perks: Partner Rewards & Discounts
Available with both Classic and PF Black Card® Memberships
- PF App Workouts
Available with both Classic and PF Black Card® Memberships
- Free WiFi
Available with both Classic and PF Black Card® Memberships
- Unlimited Access to Home Club
Available with both Classic and PF Black Card® Memberships
- Use of Any Planet Fitness Worldwide
Available with PF Black Card® Membership
- PF+ Exclusive App Workouts
Available with PF Black Card® Membership
- Premium Perks: Partner Rewards & Discounts
Available with PF Black Card® Membership
- Bring a Guest Anytime
Available with PF Black Card® Membership
- Use of Massage Chairs
Available with PF Black Card® Membership
- Use of HydroMassage™
Available with PF Black Card® Membership
- 50% Off Select Drinks
Available with PF Black Card® Membership
Planet Fitness Details
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
Amenities
- Restroom
- Wi-Fi
Planning
- Membership required
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Planet Fitness Photos










Planet Fitness Location
Planet Fitness
520 E 117th St, New York, NY 10035, USA
Planet Fitness Reviews
cleanmanagerequipmentworking outmallfloorsmith machinesmasksmassagedumbells
★ 5★ 4★ 3★ 2★ 1Best Planet fitness in Manhattan. Staff are always nice and helpful. Everything is clean and it has a lot of machines (it’s really a big place). I loved to come here because of its location (next to Burlington, Marshall’s and Costco). I had to move to another area and definitely I miss coming to this gym. Highly recommended
May 25 · Sofía H.Today I dropped my teen son off for the first teen summer sessions they have. And the general manager was AMAZING ! She was so helpful and gracious and I felt so welcomed and comfortable leaving my son. I’ve come to this gym myself multiple times but never have met her. But now I will be returning, because this kind of customer service makes the environment welcoming and feels safe ! Thank you again !!!!
June 14 · xiomara roseI hated to give this location a 1 star. Janelle is an extremely ignorant person. She is the general manager and I have never in my life met someone so rude that works for a company. Her behavior towards me was deplorable and ignorant. She would speak over me, she lied straight to me, and definitely was not nice or helpful at all. She refused to give me her name and would not allow me to speak to a higher up or even another employee. I had to wait the next day to call and she answered the phone and gave her name. I am going to cancel my membership and anyone I know that have one. I will pay for their membership anywhere else they would go. I refuse to allow her to treat someone else this way , so I will do whatever it is I need to do. I will never in my life ever return to this place.
April 24 · Khaleef DickersonMy home gym is in Kissimmee, Florida and comparing the two its about the same. I definitely like that there are varieties of equipment that my home gym dont have, but i did wish there were more dumbells, benches, smith machines, and cables. Majority of the people working out was waiting a lot to use either.
June 11 · Isabelle AlexandriaThis place has what I need to get a good workout in and the staff is super friendly. Even on its peak times, it's never super crowded. My only criticism would be that the gym is located on the 3rd floor of a shopping plaza where only 1 of 5 elevators are ever in service and the escalators are always not functioning. Otherwise, this place is great!
February 18 · Christian Mentor
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