Planet Fitness Introduce
For many Californians, the journey to a healthier lifestyle starts with finding a gym that is welcoming, clean, and, most importantly, non-intimidating. Located right here in the heart of San Jose, the Planet Fitness on Capitol Expressway is the definitive destination for an affordable, high-quality fitness experience—a concept they proudly call the Judgement Free Zone®. This philosophy is core to the entire experience, designed specifically to appeal to both first-time gym users and fitness veterans who simply prefer a relaxed and supportive environment.
Planet Fitness has revolutionized the fitness center industry by removing the high-pressure, "look at me" atmosphere often found at traditional gyms. At the San Jose location, you will find a bright, spacious, and extremely clean facility, routinely praised by local members for its well-maintained equipment and friendly staff. Whether you are looking to lift weights, utilize extensive cardio machines, or take advantage of the unique Black Card spa amenities, this location provides everything needed to pursue your fitness goals at your own pace.
The team members at the Capitol Expressway location are known for their helpfulness and positive attitude. For example, a "sweet young lady named Brianna" was credited by one customer for personally assisting them with learning how to use a machine, highlighting the hands-on and encouraging service provided. This commitment to a friendly atmosphere ensures that every visit is a positive one, helping to foster the consistency required for long-term fitness success. From the "empty clean" early mornings to the presence of a "friendly" staff always ready with a "hello and goodbye," Planet Fitness in San Jose truly strives to be a community where everyone feels they belong.
Location and Accessibility
The Planet Fitness location is conveniently situated in San Jose, making it a highly accessible gym for residents of South San Jose and the surrounding Silicon Valley area. Its location is easy to reach and is part of a commercial center, providing ample parking.
Address: 1035 E Capitol Expy Ste 20, San Jose, CA 95121, USA
The fitness center is committed to making fitness accessible to everyone, ensuring a comfortable experience from the moment you arrive.
- Wheelchair Accessible Entrance: Easy access is provided to ensure all members and guests can enter the facility comfortably.
- Wheelchair Accessible Parking Lot: Convenient parking is available close to the entrance.
- Wheelchair Accessible Restroom: Restrooms are designed to accommodate all accessibility needs, further underscoring the inclusive environment.
Services Offered
Planet Fitness offers two main membership tiers—a standard membership and the popular PF Black Card®—each packed with features designed for maximum value and convenience.
- Gym and Fitness Equipment: Access to a massive selection of high-quality cardio machines, strength machines, plate-loaded equipment, and free weights to cover every fitness routine.
- Unlimited Access to Home Club: All members enjoy full, unlimited access to the San Jose (Capitol Expressway) location, which often operates 24 hours a day for ultimate flexibility.
- In-Club Fitness Training: Complimentary fitness training is included with all memberships, helping members learn how to use the extensive range of equipment and develop a personalized routine.
- PF App Workouts: Access to the Planet Fitness mobile application, offering hundreds of digital workout videos and a personal fitness tracker to support workouts both inside and outside the gym.
- PF+ Exclusive App Workouts: For premium members, the app provides exclusive, high-value digital content to enhance training options.
- Free WiFi: Complimentary Wi-Fi service is available for all members to stream music, podcasts, or follow online workouts while training.
- Locker Rooms and Showers: Clean and well-maintained locker rooms and private Shower facilities are provided for member convenience.
- Membership Required: A membership is necessary to utilize the facility, with flexible payment options available, including Credit cards, Debit cards, and NFC mobile payments.
Exclusive PF Black Card® Services:
- Use of Any Planet Fitness Worldwide: The ability to train at over 2,600 locations globally, ideal for California users who travel frequently for work or pleasure.
- Bring a Guest Anytime: Members can bring a workout partner for free with every visit, promoting accountability and making fitness more social.
- Use of HydroMassage™: Unlimited access to innovative water massage for wellness and muscle recovery, targeting specific areas with heated water waves.
- Use of Massage Chairs: Unlimited access to state-of-the-art massage chairs for relaxation and recovery post-workout.
- 50% Off Select Drinks: Discount on cooler drinks, encouraging hydration and recovery.
- Premium Perks: Partner Rewards & Discounts: Exclusive offers and deals from top national and local partners, adding value beyond the gym floor.
Features / Highlights
The Capitol Expressway Planet Fitness is known for several key features that enhance the member experience in San Jose.
- The Judgement Free Zone® Atmosphere: This core philosophy ensures a welcoming, non-intimidating environment where people of all fitness levels feel accepted, which is a major draw for the local community.
- Exceptional Cleanliness and Maintenance: Customer reviews consistently highlight the gym's Very clean state and the fact that it is maintained very well, enhancing the workout environment.
- 24/7 Access (Varies by Location): Many Planet Fitness locations, including this one, offer extensive or 24/7 hours, allowing flexibility for those with varied California schedules, from the 4am-6am early risers to late-evening workers.
- Affordable High Value: With its famously low monthly fees, the club represents one of the best values in the San Jose fitness market, especially considering the extensive amenities provided to Black Card members.
- Dedicated Quick Workout Area: The location features a 30-minute express workout area, which is perfect for members needing an efficient, circuit-style session, although its proper use requires adherence to etiquette during peak hours.
- Friendly and Supportive Staff: The friendly overnight staff and helpful team members like Brianna ensure that new members feel supported and that the club's environment is positive and encouraging.
What is Worth Choosing
For a local Californian user in the San Jose area, the primary reasons to choose Planet Fitness on Capitol Expressway are its unbeatable combination of affordability and Black Card amenities within a strictly Judgement Free Zone®. If you are new to the gym, or simply tired of the high costs and hyper-competitive atmosphere of other fitness centers, this location is designed for you. The peace of mind that comes from a "Very clean" environment and the constant availability of friendly staff (even during the overnight hours) provides a comfortable foundation for building a fitness habit. The value of the PF Black Card®, in particular, is extraordinary; for a minimal monthly fee, the ability to Bring a Guest Anytime, access to HydroMassage™ for recovery, and the freedom to Use of Any Planet Fitness Worldwide makes it the ultimate, low-commitment, high-perk membership for the on-the-go California lifestyle. This gym is the ideal choice for anyone seeking a friendly, low-pressure start or continuation of their fitness journey.
Contact Information
Address: 1035 E Capitol Expy Ste 20, San Jose, CA 95121, USA
Phone: (669) 317-1183
Mobile Phone: +1 669-317-1183
Planet Fitness Services
Fitness center
- Perks: Partner Rewards & Discounts
Available with both Classic and PF Black Card® Memberships
- PF App Workouts
Available with both Classic and PF Black Card® Memberships
- Free WiFi
Available with both Classic and PF Black Card® Memberships
- Unlimited Access to Home Club
Available with both Classic and PF Black Card® Memberships
- Use of Any Planet Fitness Worldwide
Available with PF Black Card® Membership
- PF+ Exclusive App Workouts
Available with PF Black Card® Membership
- Premium Perks: Partner Rewards & Discounts
Available with PF Black Card® Membership
- Bring a Guest Anytime
Available with PF Black Card® Membership
- Use of Massage Chairs
Available with PF Black Card® Membership
- Use of HydroMassage™
Available with PF Black Card® Membership
- 50% Off Select Drinks
Available with PF Black Card® Membership
Planet Fitness Details
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
Amenities
- Restroom
- Wi-Fi
Atmosphere
- Shower
Planning
- Membership required
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Planet Fitness Photos







Planet Fitness Location
Planet Fitness
1035 E Capitol Expy Ste 20, San Jose, CA 95121, USA
Planet Fitness Reviews
machinesshowercleanpolicymassagelocker roommanagerspascreenwriting
★ 5★ 4★ 3★ 2★ 1Very clean, friendly overnight staff as well & maintained very well.A team member assisted me with learning how to use the machine, a sweet young lady named Brianna. I have had nothing but a great experience. I’ve been coming to this location for about six months now. Keep up the good work, thank you!
August 31 · rica hernandLove this gym from 4am-6amEmpty clean and everyone has gym etiquette when it comes to the machines. Staff is friendly early morning and at evening always a hello and goodbye. The only issue I have is the 30 min workout area not being enforced and properly not being used during the night from 6pm-10pm. Makes my “quick” workout turn into an hour long session. Just a fyi if you like to use that area for its purpose, it won’t happen at night. Just let a staff know and hopes they will monitor that more
May 01 · MarsI like the one in Milpitas. They are friendly. They greet you when you leave and when you leave. They are attentive and respectful. In the one in the Capitol, they don't even greet you when you leave. For this reason, the 3 stars. I like to know different gyms to rate them.
August 08 · fichakc HcSo in April, I have went in the location and tried to tell them that I don’t wanna be there anymore and they didn’t cancel my membership so now they’re trying to charge me 200+ dollars and the receptionist Anastasia said that I did not communicate to her, but I have a witness saying that I did And I believe she has bad customer service and should be re-looked at because that is wrong for what she’s doing to people like me what if she does it to other people. This company is a scam. Never come to planet fitness stay at 24 hour fitness
August 01 · TattooCapone GA Masterclass in How to Lose a Customer, Taught by the ManagerI am writing this review to provide a clear and factual account of our experience at the Planet Fitness in Gould Shopping Center, in the hopes of warning other potential members about this location’s management and policies.My girlfriend and I decided to sign up for a Black Card membership under her name. We made this decision together, in front of the sales staff, who were fully aware that we were a couple and I would be the guest. The sales pitch focused heavily on the premium perks, including the spa, but at no point was it proactively and clearly stated that these specific amenities are exclusively for the primary cardholder. This critical detail was omitted.The issue arose when I, the person who the spa was intended for, attempted to use the facility. After being denied by the front desk, we spoke directly with a person who identified themselves as the manager. We explained the situation and attempted to resolve it in what we believe were two very reasonable ways:1. A Common-Sense Solution: With my girlfriend (the cardholder) present and giving her explicit permission, we asked the manager if I could use the spa in her stead, especially as she does not use it. The manager's response was a rigid "no."2. An Administrative Solution: We then asked the manager if the membership could simply be transferred to my name—a simple data entry change that would cost the business nothing and align the membership with the user. This was also met with a firm "no" from the manager.The only "solution" the manager provided was for me to purchase an entirely new, separate Black Card membership.To be perfectly clear, my issue is not with the existence of a corporate policy. My issue is with this location's business ethics and, most importantly, its management's customer service philosophy:Lack of Sales Transparency: The sales process felt intentionally vague. A competent and ethical salesperson should have a duty to clarify such a significant restriction. That this ambiguity is later weaponized by management to upsell is deeply concerning.Absence of Goodwill from Leadership: When a customer has a problem stemming directly from an ambiguity in the sales process, a good manager seeks a solution. The manager here chose to hide behind policy, demonstrating zero flexibility or desire to retain customer loyalty. They preferred to lose a customer (and receive this review) rather than make a simple, no-cost administrative change that was well within their power.Aggressive Upselling as a "Solution" from Management: When a manager's only answer to a customer's problem is "spend more money," it's not customer service. It is an insult to the customer's intelligence and confirms that the priority, from the top down at this location, is revenue, not member satisfaction.And to the manager I spoke with—who will likely be the one replying to this with a standard apology about my "experience" and a quote from the policy handbook: Please understand that your official response will only reinforce the point. We did not ask for the rules to be broken; we asked you for a fair solution to a problem your team created. You had a clear choice between enforcing a rule and serving a customer. You chose the rule.[Advice for Prospective Members]: Do not assume anything. Question every single detail. Be aware that even at the management level, this location has demonstrated that it will prioritize a rigid interpretation of policy over common sense and customer satisfaction, even when they are at fault for the initial confusion.
July 19 · GL
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