Iowa Sports Management: Understanding the Company in NYC

Iowa Sports Management Introduce

Your Guide to Iowa Sports Management in NYC

When searching for a new living space or a corporate wellness center in New York City, you may come across a building with amenities managed by Iowa Sports Management. This company specializes in the design, development, and ongoing management of health clubs, pools, spas, and other recreational facilities, primarily within luxury residential and commercial properties throughout the New York metropolitan area. Rather than a public-facing gym where you can simply purchase a membership, Iowa Sports Management operates behind the scenes, providing the infrastructure and operational staff for the fitness and recreational spaces that are often a key selling point for a building. Their role is to ensure these facilities are maintained and run smoothly for the residents and tenants who use them.

With a history dating back over 45 years, Iowa Sports Management has established itself as a significant player in the fitness and spa industry in the New York tri-state area. The company has grown to manage over 40 properties, with a large team of over 500 employees. Their services cover a wide spectrum, from the initial consultation and design of a new facility to developing operational procedures, training staff, and handling day-to-day management. This comprehensive, end-to-end approach means they are an integral part of the resident experience in the buildings they serve. For individuals living in these buildings, their interactions with fitness and recreational amenities are directly shaped by the policies and management style of Iowa Sports Management.

However, as with any large-scale management company, the resident experience can be complex and subject to change. It's important for potential residents to understand that the policies governing the use of these amenities are set and enforced by the management company. As some public feedback suggests, this can occasionally lead to friction, particularly concerning how policies are applied, changes to previously stated rules, or fees associated with certain services. While a building might advertise fantastic amenities, the daily reality is tied to the management company’s operational decisions. This is a crucial distinction for anyone considering a building with facilities managed by a third-party company like Iowa Sports Management, as the policies and quality of service can vary and are a reflection of the company’s management approach.

Location and Accessibility

Iowa Sports Management's corporate office is located at 121 W 27th St, New York, NY 10001, USA. This address places the company in the bustling Chelsea neighborhood of Manhattan, a central and highly accessible location. For those needing to visit the corporate office for business or inquiries, the area is well-served by public transportation. Several major subway lines, including the 1, N, Q, R, W, and C, E lines, have stations within a short walking distance. This makes the location convenient for anyone traveling from different parts of the city, whether by train or bus.

In terms of accessibility for the facilities they manage, the company aims to provide amenities that are practical for building residents and tenants. Publicly available information indicates that some of the facilities they manage include wheelchair-accessible entrances, a key feature for ensuring inclusivity. For those who choose to drive, paid street parking is available in the vicinity of the corporate office, though as with any part of Manhattan, it can be challenging to find. The company’s focus on managing amenities within residential buildings means that the accessibility of the facilities is tied directly to the building's own infrastructure. This includes features like restrooms and Wi-Fi, which are standard offerings in the facilities they manage. These amenities are designed to provide a comfortable and convenient experience for the residents and tenants who are the primary users of the spaces.

Services Offered

Iowa Sports Management's services are not for public membership but are comprehensive and B2B-focused, serving the needs of property owners and their residents. Their offerings are extensive and cover every phase of a facility's lifecycle.

Facility Design and Development: The company assists clients from the ground up, providing a total scope of design, management, and development services for health clubs and spas. They help in planning, foreseeing project potential, and financial management.
Ongoing Facility Management: This is a core service. They develop standard operational procedures, train staff (including trainers, instructors, lifeguards, and receptionists), handle budgeting, and manage the day-to-day operations of over 40 properties in the tri-state area.
Recreational Programming: Iowa Sports Management develops a variety of social programs and recreational activities for adults and children, aiming to satisfy the specific needs of the residents or members of each property.
Consultation Services: They offer expert consultation for clients, helping them avoid costly mistakes in facility layouts and equipment selection, leveraging their years of experience in the industry.
Staffing: They provide and manage the staff for the facilities, which includes everything from personal trainers and fitness instructors to pool staff and receptionists, ensuring the amenities are professionally run.

It's important to note that while they manage these facilities, the specific services available to residents and tenants, such as personal training or swimming lessons, may be subject to their own set of policies and pricing, which are determined by Iowa Sports Management. For example, as per some public feedback, while a building may have a pool, the ability to hire outside instructors or use certain services can be restricted and may come at a premium cost. This highlights the importance of clarifying the specific rules and regulations of any amenity managed by the company when considering a residential or commercial property.

Features / Highlights

The features of Iowa Sports Management are defined by its role as a business-to-business service provider rather than a direct-to-consumer fitness center. These highlights are most relevant to property owners and managers but also affect residents.

Comprehensive End-to-End Solutions: The company's ability to handle everything from initial design to ongoing management is a major selling point for property owners seeking a single, experienced partner to manage their amenity spaces.
Extensive Experience: With over 45 years in the industry, Iowa Sports Management brings a wealth of knowledge to the table, particularly in the New York metropolitan area. This long-standing presence suggests a deep understanding of the local market.
Wide Range of Managed Facilities: The company manages a diverse portfolio of facilities, including residential health clubs, commercial fitness centers, corporate wellness centers, and pools. This expertise in multiple types of spaces is a key feature.
Professional Staffing: They provide a team of trained professionals to manage and operate the facilities, which can be a relief for property managers who do not have the in-house expertise to do so.
Operational Efficiency: By developing standard operating procedures and managing all aspects of the facilities, they aim to create an efficient and seamless experience for both the property owners and the end-users.

However, it is also important to consider the public feedback that highlights some of the challenges that can arise from this management structure. Issues with inconsistent policy application, restrictive conditions, and high turnover of staff are points that have been raised. These factors can impact the day-to-day experience of residents and are worth considering for anyone living in or considering a property managed by the company. The quality of the facilities and the expertise of the company are crucial, but so is the customer service and policy transparency, which some reviews suggest could be areas for improvement.

Contact Information

For inquiries about services, partnerships, or for general information, you can contact Iowa Sports Management directly at their corporate office. Their contact information is as follows:

Address: 121 W 27th St, New York, NY 10001, USA

Phone: (212) 695-1337

Mobile Phone: +1 212-695-1337

Since Iowa Sports Management is a B2B company, it is not structured to handle individual consumer inquiries in the same way a public gym might. For residents or tenants in a building they manage, the best course of action for day-to-day questions or issues is usually to go through the building's management office or the designated on-site staff. The corporate phone number is most likely intended for potential business clients or administrative matters rather than individual user complaints or questions about a specific amenity's operations.

What is Worth Choosing

Given the context, the decision to "choose" Iowa Sports Management is typically made by a property owner or building manager, not an individual consumer. However, for a New York resident, the company’s presence in a building is a key factor to consider. When evaluating a property with amenities managed by Iowa Sports Management, it's worth considering the following:

The company provides a wide array of professionally designed and managed facilities, which are often a significant benefit of living in a building. The presence of a swimming pool, a well-equipped gym, or a spa can greatly enhance a resident's quality of life. The company's experience and comprehensive service offerings are a major draw for property owners, who benefit from having a single, specialized partner to handle all aspects of facility management. This can result in high-quality amenities that are well-designed and maintained.

However, it is also important to be aware of the potential for issues related to management style and policies. Reviews from some customers suggest that there can be a disconnect between the advertised services and the actual resident experience. Issues such as unexpected policy changes, high fees for certain services, and what some describe as a challenging relationship with management are factors to weigh. Before signing a lease or contract, a prospective resident should make a point to thoroughly understand the rules and regulations for all amenities, including guest policies, fees for rentals or special services, and any restrictions on hiring outside instructors or trainers. This proactive approach can help manage expectations and ensure that the advertised "smooth living experience" aligns with the reality. Ultimately, Iowa Sports Management is a business that provides professional facility management, and for residents, the quality of that management is a direct reflection of their daily experience with the building's amenities.

Iowa Sports Management Details

Accessibility
Wheelchair accessible entrance

Amenities
Restroom
Wi-Fi
Wi-Fi

Payments
Debit cards
Credit cards

Parking
Paid street parking

Iowa Sports Management Photos

No photos available at the moment.

Iowa Sports Management Location

Iowa Sports Management

New York New York County New York West 27th Street

121 W 27th St, New York, NY 10001, USA

Iowa Sports Management Reviews

An average rating of ★3.2 from 19 user reviews.

CEOswimmingfitness instructorkids

★ 5★ 4★ 3★ 2★ 1

We moved to to a building with great facilities (great outdoor space, co-working areas, play room and swimming pool) managed by IOWA sports management. If only this experience lasted past signing the lease....Most of the issues stem from IOWA sports management - the company that manages the facility. IOWA CEO and managers, are clueless, inconsistent in their excuses and how they make up and apply policies. This leaves residents constantly frustrated, turning what should be a smooth living experience advertised in the brochure into a constant battle.During our tour we were explicitly told that we can hire swimming instructors for our kids, until one day IOWA decided to ban all outside instructors (without notice), claiming insurance liability and proposing we use their own subpar instructors at 3x the price. IOWA failed to explain how swimming instructors are different from personal trainers, and provide different answers at every question.They are overcharging for everything, membership dues, party rooms, outdoor grills and offer very restrictive conditions.The areas IOWA manages are filthy and the senior staff are rude, clueless and deceptive. As a consequence the rest of the team has very high turnover.Any building in NYC can do much better than work with IOWA SM.
August 22 · Elli Papaemmanuil
We moved to to a building with great facilities (great outdoor space, co-working areas, play room and swimming pool) managed by IOWA sports management. If only this experience lasted past signing the lease....Most of the issues stem from IOWA sports management - the company that manages the facility. IOWA CEO and managers, are clueless, inconsistent in their excuses and how they make up and apply policies. This leaves residents constantly frustrated, turning what should be a smooth living experience advertised in the brochure into a constant battle.During our tour we were explicitly told that we can hire swimming instructors for our kids, until one day IOWA decided to ban all outside instructors (without notice), claiming insurance liability and proposing we use their own subpar instructors at 3x the price. IOWA failed to explain how swimming instructors are different from personal trainers, and provide different answers at every question.They are overcharging for everything, membership dues, party rooms, outdoor grills and offer very restrictive conditions.The areas IOWA manages are filthy and the senior staff are rude, clueless and deceptive. As a consequence the rest of the team has very high turnover.Any building in NYC can do much better than work with IOWA SM.
August 22 · Elli Papaemmanuil
IOWA Sports facility at the HUB building is a community space where families would get together and share meals and conversations. The CEO has since turned it upside down, she let go many dedicated and trusted employees, enforced rules over night and sadly, banned our trusted swim instructors whom we have grown to love and left our children without swim instruction for over a month. The solution is to hire their own swim instructor whom we don’t know anything about for 3x the price. I would steer away and take your money elsewhere as this business is not here to serve its community, instead it’s only here to recoup any loss in revenue due to very poor management.
August 22 · Claudia Kassab
IOWA Sports facility at the HUB building is a community space where families would get together and share meals and conversations. The CEO has since turned it upside down, she let go many dedicated and trusted employees, enforced rules over night and sadly, banned our trusted swim instructors whom we have grown to love and left our children without swim instruction for over a month. The solution is to hire their own swim instructor whom we don’t know anything about for 3x the price. I would steer away and take your money elsewhere as this business is not here to serve its community, instead it’s only here to recoup any loss in revenue due to very poor management.
August 22 · Claudia Kassab
I spent the summer training at one of Iowa Sports’ fitness locations and was impressed how organized and clean they maintained the machines, weights, and facility overall. Helpful onsite staff and a good mix of group classes too.
August 25 · Carson Benham
I spent the summer training at one of Iowa Sports’ fitness locations and was impressed how organized and clean they maintained the machines, weights, and facility overall. Helpful onsite staff and a good mix of group classes too.
August 25 · Carson Benham
Professional, dedicated and reliable staff. Highly recommend for your fitness and amenities management needs.
August 25 · Kaitlin Sontag
Professional, dedicated and reliable staff. Highly recommend for your fitness and amenities management needs.
August 25 · Kaitlin Sontag
I have consistently applied to become a Group Fitness Instructor with this company since the summer of 2015. Every time I've applied via indeed.com, I would always get a notification stating that my application has been reviewed but for some odd reason, Iowa never contacted me for an interview or audition. I am very versed as a Group Fitness Instructor where my certifications include being a 600 hour Pilates Apparatus Instructor, Indoor Cycling and I am also a Personal Trainer. I can be of great use for any fitness company.All this changed on September 11, 2018 when Director of Operations Kelsey MacGlashing invited me for a September 12 interview. This right here would be the first sign of Iowa's unprofessionalism since it is improper and UNPROFESSIONAL to invite a candidate for an interview within 24 hours. I had to work the next day at my full time job. I informed Kelsey about this and requested for another day. Kelsey continued her unprofessional behavior by ignoring me.On March 7, 2019, Silver Towers General Manager Brendon Katon-Donegal called me in response to my indeed.com resume for an Assistant Manager role. I met Brendon at Silver Towers on March 14 where I felt the interview went well. Brendon was going to refer me to the final interview with Chief Operating Officer Jon Ostrowski and that I should hear from either him or Brendon for the date. They both never followed up with me. If they changed their mind regarding my progression within the interview process, Brendon or Jon should have notified me since this is the PROFESSIONAL thing to do. It's very rude and classless when employers ignore applicants after they have been interviewed.On April 30, 2019, Christina Velky contacted me from my indeed.com resume for a group fitness position. To add onto the unprofessionalism, she stated my name as Nicholas in the email. Most if not all group fitness "interviews" are auditions. I arrived at their headquarters on May 2 around 3:50pm for a 4pm interview. As I arrived, I saw a blond woman walk a candidate out of the office where she thanked him for showing up for the interview. The unprofessionalism continues since Christina didn't interview me at 4pm. This behavior is grossly disrespectful for the candidate's time. While I waited, I overheard Christina talking and laughing inside the office with another colleague. By 4:20pm, I walked into the office and kindly asked if I could be interviewed by Christina since I had a 5:30pm group fitness class. The blond woman identified herself as Christina and called me over to her desk. Christina continued her unprofessionalism by not apologizing for keeping me waiting unnecessarily. I informed her of my interview with Brendon only for Christina to brush it off. Christina stated "the Assistant Manager position at Silver Towers is no longer vacant. I don't know why Brendon interviewed you since we prefer to promote from within the company." The interview concluded within five minutes and Christina said she will contact me next week for an audition. I never heard back from unprofessional Christina. I will never apply for Iowa Sports Management again!A former Iowa Manager recently started working with my company where I am also a Manager and informed me that Iowa expects its Managers to be on-call 24 hours a day. All cell phone communications from residents, subordinates or upper Management must be responded to promptly whether on paid time off or regular days off and this is clearly listed on their indeed.com job postings. I strongly advise seeking employment with this unprofessional company.
December 05 · Efren J. Alvarez
I have consistently applied to become a Group Fitness Instructor with this company since the summer of 2015. Every time I've applied via indeed.com, I would always get a notification stating that my application has been reviewed but for some odd reason, Iowa never contacted me for an interview or audition. I am very versed as a Group Fitness Instructor where my certifications include being a 600 hour Pilates Apparatus Instructor, Indoor Cycling and I am also a Personal Trainer. I can be of great use for any fitness company.All this changed on September 11, 2018 when Director of Operations Kelsey MacGlashing invited me for a September 12 interview. This right here would be the first sign of Iowa's unprofessionalism since it is improper and UNPROFESSIONAL to invite a candidate for an interview within 24 hours. I had to work the next day at my full time job. I informed Kelsey about this and requested for another day. Kelsey continued her unprofessional behavior by ignoring me.On March 7, 2019, Silver Towers General Manager Brendon Katon-Donegal called me in response to my indeed.com resume for an Assistant Manager role. I met Brendon at Silver Towers on March 14 where I felt the interview went well. Brendon was going to refer me to the final interview with Chief Operating Officer Jon Ostrowski and that I should hear from either him or Brendon for the date. They both never followed up with me. If they changed their mind regarding my progression within the interview process, Brendon or Jon should have notified me since this is the PROFESSIONAL thing to do. It's very rude and classless when employers ignore applicants after they have been interviewed.On April 30, 2019, Christina Velky contacted me from my indeed.com resume for a group fitness position. To add onto the unprofessionalism, she stated my name as Nicholas in the email. Most if not all group fitness "interviews" are auditions. I arrived at their headquarters on May 2 around 3:50pm for a 4pm interview. As I arrived, I saw a blond woman walk a candidate out of the office where she thanked him for showing up for the interview. The unprofessionalism continues since Christina didn't interview me at 4pm. This behavior is grossly disrespectful for the candidate's time. While I waited, I overheard Christina talking and laughing inside the office with another colleague. By 4:20pm, I walked into the office and kindly asked if I could be interviewed by Christina since I had a 5:30pm group fitness class. The blond woman identified herself as Christina and called me over to her desk. Christina continued her unprofessionalism by not apologizing for keeping me waiting unnecessarily. I informed her of my interview with Brendon only for Christina to brush it off. Christina stated "the Assistant Manager position at Silver Towers is no longer vacant. I don't know why Brendon interviewed you since we prefer to promote from within the company." The interview concluded within five minutes and Christina said she will contact me next week for an audition. I never heard back from unprofessional Christina. I will never apply for Iowa Sports Management again!A former Iowa Manager recently started working with my company where I am also a Manager and informed me that Iowa expects its Managers to be on-call 24 hours a day. All cell phone communications from residents, subordinates or upper Management must be responded to promptly whether on paid time off or regular days off and this is clearly listed on their indeed.com job postings. I strongly advise seeking employment with this unprofessional company.
December 05 · Efren J. Alvarez