Planet Fitness Introduce
When it comes to finding a gym in Western Massachusetts, residents of West Springfield and the surrounding communities have a wide variety of options, but Planet Fitness stands out for its unique, non-intimidating approach to fitness. Known as the "Judgement Free Zone," this gym is specifically designed to be a welcoming space for anyone, regardless of their fitness level or experience. It’s a place where you can feel comfortable working out, whether you're a first-time gym-goer or a seasoned veteran. Planet Fitness is built on the mission of enhancing people's lives by providing a high-quality fitness experience in an environment where everyone can feel they belong.
The gym's philosophy is centered on creating a supportive atmosphere where progress, no matter how small, is celebrated. This is a key departure from the traditional gym culture that can sometimes feel intimidating or exclusive. The West Springfield location offers a wide range of cardio and strength training equipment, ensuring that members have everything they need to pursue their fitness goals. The staff are described as friendly and professional, fostering a community-focused environment. As one reviewer noted, the general manager "Kim has a great team of professionals," and there is a shared "responsibility of self-care" among members. This sense of community and dedication to self-improvement is a hallmark of the Planet Fitness experience.
While the gym strives to maintain a positive atmosphere, it is worth noting that some members have had issues with gym etiquette, as highlighted in one detailed review. This suggests that while the culture is generally supportive, individual experiences may vary. However, the overall mission remains to provide an accessible and welcoming space for all. The gym’s focus on affordability and inclusivity, as well as its array of amenities, makes it a popular choice for a diverse population, including those who may not feel comfortable in a more hardcore fitness setting. The gym's commitment to cleanliness and well-maintained equipment is also a frequently mentioned positive aspect, ensuring a comfortable workout environment for everyone.
Planet Fitness is conveniently located at 393 Memorial Ave, West Springfield, MA 01089, USA. Its position on a main road provides easy access for residents of West Springfield and nearby towns such as Agawam, Springfield, and Holyoke. The gym is situated in a commercial area with a large parking lot, offering a wheelchair-accessible parking lot and entrance. This makes it a practical and stress-free option for anyone looking to fit a workout into their daily routine.
The facility is dedicated to providing a comfortable and accessible experience for all members. In addition to the accessible parking and entrance, it also offers a wheelchair-accessible restroom. These thoughtful features demonstrate the gym's commitment to inclusivity and ensuring that people with varying abilities can enjoy the facility without any barriers. The location and accessibility are key factors that contribute to the gym's popularity and align with its core mission of being welcoming to everyone.
Services Offered:
- Unlimited access to your home club (Classic Membership)
- Use of any Planet Fitness worldwide (PF Black Card®)
- Free in-club fitness training with certified trainers
- PF App Workouts and PF+ Exclusive App Workouts
- Personalized training programs and small group classes
Features / Highlights:
- "Judgement Free Zone" atmosphere
- Wide range of cardio and strength equipment
- Use of HydroMassage™ beds and massage chairs (PF Black Card®)
- Bring a guest for free anytime (PF Black Card®)
- Premium and standard perks, partner rewards & discounts
- Free Wi-Fi
- Showers and well-maintained restrooms
- Accepts credit cards, debit cards, and NFC mobile payments
- Wheelchair accessible entrance, parking, and restroom
Contact Information:
Address: 393 Memorial Ave, West Springfield, MA 01089, USA
Phone: (413) 317-7366
Mobile Phone: +1 413-317-7366
What is worth choosing? For Massachusetts residents, Planet Fitness in West Springfield offers a compelling fitness solution, particularly for those who are new to the gym environment or are on a budget. The most significant reason to choose this gym is its commitment to the "Judgement Free Zone." This philosophy creates a safe and welcoming space that removes the intimidation often associated with traditional gyms. For many, this atmosphere is the most important factor in staying consistent with their fitness routine. The affordability of the memberships, especially the Classic option, makes fitness accessible to a broader population, proving that a high-quality experience doesn't have to come with a high price tag.
The perks and amenities included with the PF Black Card® membership are also a huge draw. The ability to bring a guest for free, use massage chairs and HydroMassage™ beds, and have access to any Planet Fitness location worldwide adds significant value. These features provide a holistic wellness experience that goes beyond just a workout. The availability of free fitness training and the PF App workouts also ensures that members have all the tools they need to succeed, regardless of their starting point.
While some members may encounter occasional issues with gym etiquette, as is common in any public space, the gym's management and staff are generally committed to fostering a positive environment. The general manager and her team are recognized for their professionalism and dedication to member satisfaction. For those who prioritize an affordable, clean, and welcoming environment with a variety of equipment and unique perks, Planet Fitness in West Springfield is an excellent choice. It’s a gym that understands that fitness is a personal journey and aims to provide the support, tools, and atmosphere to help you succeed.
Planet Fitness Services
Gym
- Perks: Partner Rewards & Discounts
Available with both Classic and PF Black Card® Memberships
- PF App Workouts
Available with both Classic and PF Black Card® Memberships
- Free WiFi
Available with both Classic and PF Black Card® Memberships
- Unlimited Access to Home Club
Available with both Classic and PF Black Card® Memberships
- Use of Any Planet Fitness Worldwide
Available with PF Black Card® Membership
- PF+ Exclusive App Workouts
Available with PF Black Card® Membership
- Premium Perks: Partner Rewards & Discounts
Available with PF Black Card® Membership
- Bring a Guest Anytime
Available with PF Black Card® Membership
- Use of Massage Chairs
Available with PF Black Card® Membership
- Use of HydroMassage™
Available with PF Black Card® Membership
- 50% Off Select Drinks
Available with PF Black Card® Membership
Planet Fitness Details
Service options
- Onsite services
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
Amenities
- Restroom
- Wi-Fi
Atmosphere
- Shower
Planning
- Membership required
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Planet Fitness Photos










Planet Fitness Location
Planet Fitness
393 Memorial Ave, West Springfield, MA 01089, USA
Planet Fitness Reviews
cleanmachinesemployeesmassage chairsmanagerphonesworking outparkingbedtruck driver
★ 5★ 4★ 3★ 2★ 1On 08/10/2025 at approximately 01:40 PM I was standing next to a machine I had full intent to use when another member came from across the room and plopped their stuff down without acknowledging me. I addressed this respectfully before she took a seat and said to her that I'm getting on this for just one set. Her response was that I can do it when she is done. I addressed this poor social behavior, and I was told I was making a big deal about it. I attempted to follow protocol by asking staff to address this behavior, this staff in turn enlisted a manager. Some other member (who did not witness the exchange) then started being verbally abusive by telling the staff that if I was a mature adult I would have just used another machine. The manager backed them up and said that since I wasn't using it yet, she can go ahead and use it. This contraindicates basic gym etiquette as well as principles of first come first serve, communication, intent, and quite frankly, simple respect. Anytime I have ever seen someone that close to a machine I always ask if they have intent to use it. I called the manager after leaving the gym to have an objective conversation and was told waiting for a machine is an expectation, and she was also a female, as if that meant I have to wait longer to use machines if any female approaches? To all prospective members - be wary as basic gym etiquette doesn't seem to be a thing, and expecting respect seems to get you gaslit. This is very concerning that this kind of behavior goes unchecked this day and age. Both members were very inappropriate, disrespectful, and were not held accountable by staff who presented as wanting to curry favor with females. What should also be considered is that when I called another planet fitness and explained the situation to them, the staff said they would have told the other member to be more considerate. So, clearly, this toxic culture is a West Springfield problem.
August 11 · Sean RomanskiKim, as a general manager has a great team of professionals! Equipment is well maintained. Community involvement with the responsibility of self care. Great job and keep the smiles as well as dedication to high quality competitiveness! Thank you Kim!
May 21 · Leander RaphaelClean & friendly workout environment. Everyone just kinda keeps to themselves. I like no small talk at 5am for me. Also, they take the SilverSneakers program thru my insurance, which is a plus. I like that the equipment isn't on top of each other. You have space to move around. It definitely doesn't get unbearable crowded.
April 13 · Kristin BregoliGreat gym overall, but it seems every week at least 3x weekly there is no hot water to shower. Please find a good plumber or something. When you sweat after a workout a nice hot shower always feels great. Update 3 days later and still no hot water! This is ridiculous, obviously the management doesn't seem to care unless this place is going out of business? Next year I'm definitely going somewhere else as I come from work to work out and like to take a shower after a sweaty workout, but not here as I've told them every single time. I give up as the management doesn't care, so I'm going to have to write corporate and ask them for a refund or reduced rate. After all showers are included last I looked.
March 04 · AlanIt's awesomeGreat environment, great people, comfortable environment definitely better than work lol the manager kim is the best.
June 30 · Christopher Krapf
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